GENERAL BOOKING TERMS AND CONDITIONS BORDEAUX TOURISTIC ENTERPRISES S.A.
Welcome to our Villa Bordeaux site
These general terms and conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking.
By using the website and placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to bind by the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. No contract will be valid between you and Villa Bordeaux in respect of any services or products offered through the Site unless and until Villa Bordeaux accepts your order by e-mail or automated confirmation through the Site confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the Villa Bordeaux reservation terms and conditions of booking. You undertake that all details you provide to in connection with any services or products which may offered by Villa Bordeaux on the Site (including hotel room reservations) will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. Villa Bordeaux reserve the right to obtain validation of your credit card details before providing you with any services or products.
If you have any questions about booking with us, please contact us before making a booking.
Τhis Site is not intended for use by individuals and entities that cannot form legally binding contracts under applicable law. Τhe Site and the services offered by the Site are not available to minors. In this case you may not use the Site. You warrant that you have the legal age to surf, use or reserve a room on this Site.
If you are under the legal age (under 18 years old according to the Greek law), you may contact Villa Bordeaux directly for assistance.
You also warrant that you are legally authorized to make the travel reservations and/or purchases for either yourself or for another person for whom you are authorized to act. You may only use this Site to make legitimate reservations or purchases and shall not use this Site for any other purposes (including, without limitation, to make any speculative, false or fraudulent reservations).
The hotel is obligated to perform the services ordered by the customer and agreed to by the hotel.
If the hotel rescinds with good cause, the customer has no claim for compensation.
The hotel’s bills are payable immediately upon receipt of the bill without any deduction, unless other payment terms and conditions are expressly agreed. The hotel is entitled to render accumulated claims for payment at any time and to demand immediate payment. If payment is delayed, the hotel is entitled to claim legal interest for delay.
The hotel is entitled to demand upon conclusion of the contract an appropriate advance payment or security deposit in the form of a credit card guarantee or similar from the lead guest. If an advance payment is not made within the agreed period, the hotel can withdraw from the contract and claim compensation for damages.
Online booking Services
Please check the details of your reservation are correct before you submit your reservation request. We will not be liable for any delay or non-performance of your reservation if you provide us with incorrect information.
The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking for you it is liable to Villa Bordeaux as the booking party together with you as joint debtor for cancellation, non-arrival and damages as set-out within.
Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
For the prepayment rate – full prepayment is required to confirm the booking. The booking is non-refundable but transferrable under special conditions.
For the basic rate – no prepayment is required at the time of booking. Free cancellation up to 14 days before the confirmed arrival date. In case of no-show or cancellation within 14 days before arrival a fee equal to the 100% cost of the stay will be charged.
Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer or cash deposit.
Kindly note all taxes mentioned in our package and final negotiated rates have been as per current Government regulations. Any charges in tax structure due to Government policies or changes in rules are applicable at the time of billing.
All guests agree to respect the privacy, health, safety and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if, in our reasonable opinion, guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners. Where this is the case Villa Bordeaux shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
Check-in & Check-out
Guests must check-in and check-out by the times stated below;
Check-in time: 14:00 on the day of arrival
Check-out time: 12:00 on day of departure
Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the hotel.
If you decide to check-out before you’re due to, we cannot refund the cost of the remainder of your reservation which you have not used, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
All outstanding charges must be paid for in full on check-out from hotel.
Disabilities and Medical Problems
If you or any member of your party has any medical problem or disability which may affect your stay, please tell us before you make your reservation so that we can advise as to the suitability of the chosen room. In any event, you must give full details in writing at the time of making your reservation. If the hotel reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the reservation or, if full details are not given at the time of booking, cancel when we become aware of these details
Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept reservations that are conditional upon any special request being met.
Due to the particular construction of the Hotel (on the cliff), for safety reasons, the property is recommended for children above the age of 14. Children above the age of 14 are considered as adults, extra beds are not available. Younger children can be accepted upon request. All children staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times. Minimum age of guests allowed at the property is 14 years old. Booking requests that include children under the age of 14 require individual written approval by Hotel management. Please note that children under the age of 14 will not be accepted until the written confirmation of acceptance from the Hotel has been received.
Confirmation & payment policy:
40% deposit of the total cost of the event – for the confirmation of the date 60% of the cost of the event – 2 weeks prior to the event.
Any extra costs – on the following day of the event
The deposit is non-refundable, but transferable should you wish to change the date, subject to availability with an extra fee
We reserve the right to cancel any booking and refund the deposit in the event of unforeseen circumstances out of our control.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right and you hereby authorize us to charge your credit or debit card to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in designated areas.
Pets & Service Dogs
We accept pets under special conditions via request.
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.
Web site information
While all reasonable efforts have been taken to ensure the accuracy of information on the Website, Villa Bordeaux does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Website without notice. Please note that the content of the Website is the copyright of Villa Bordeaux and may not be copied, reproduced, published, distributed or amended for any other purpose without our written consent. Trademarks used on the Website are the property of the respective owners. The Website is operated by Villa Bordeaux.
The Site may contain links to other websites. Villa Bordeaux provides such links for your convenience only and is not responsible or liable for the independent websites.
Limitation of liability
Except where prohibited by law, in no event shall Villa Bordeaux be liable for any special, indirect, or consequential damages or any damages whatsoever, whether in an action in contract or tort, arising out of the use or performance of this Site or the Content, or the performance or non-performance by Villa Bordeaux (its employees, contractor or agents) or any third-party providers of products or services related to this Site. This limitation of liability shall apply regardless of whether the claim asserted is based on contract, negligence, or any other theory of recovery, even if Villa Bordeaux has been advised of the possibility of such damages. Villa Bordeaux’s total liability shall not exceed the value of the charges received by it under the contract.
Villa Bordeaux accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
You agree to indemnify and hold Villa Bordeaux and its officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Site, your breach of these terms and conditions or your violation of any law or the rights of a third party.
Your use of this Site is subject to Villa Bordeaux Personal Data Protection Policy. If you would like to view the privacy practices that govern how we process information provided on this Site, please review our Personal Data Protection Policy. By using this Site, you consent to your personal information being used as set out in our Personal Data Protection Policy.
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into GDPR may be removed and destroyed.
Villa Bordeaux strives to ensure that the Contents are accurate and reliable. However errors and/or omissions may sometimes occur.
Villa Bordeaux does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. Villa Bordeaux will, from time to time, revise the Contents and/or the products, services and resources described there-in and reserves the right to make such changes without any obligation to notify any visitor of this Web site (past, current or prospective).
These terms and conditions will be governed by and construed in accordance with Greek Law and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Athens. This contract constitutes the full and complete expression of the agreement between Villa Bordeaux and the user and replaces all previous pacts, undertakings, statements or agreements, either in written or oral, which may have existed previously between both.
PERSONAL DATA PROTECTION POLICY
VILLA BORDEAUX provides to its clients high standard services in a hospitable & friendly environment, taking care for their safe and comfortable stay, aiming to assure a unique hospitality experience.Respect of privacy is our main goal and due to this we are taking all necessary technical and organizational measures, in order to protect your personal data and to provide assurances for their safe and lawful process, by applying the applicable provisions which govern our hotel services, as well as the applicable provisions regarding personal data protection.
This Personal Data Protection Policy governs your use of website of VILLA BORDEAUX, incorporated under the laws of Greece (societe anonyme) with its registered seat located in Attica (16, Ag. Georgiou str, 15234 Chalandri), hereinafter the «Villa Bordeaux», «we», «our», «us».
Protection measures and policy of Villa Bordeaux Database
We want to assure you that our hotel’s Personal Data Protection Policy complies with the European Data Protection Regulation 2016/679 (GDPR) and the Greek Implementing Regulations.
We will explain why your information is collected when you visit our hotel website by making a reservation directly, filling out the contact form or sending your details by asking us a request for a Booking form. We will also explain how we handle your information, how we secure and protect your rights, and how much time we keep your personal information in our hotel database.
Please read this Personal Data Protection Policy carefully to understand how we will handle your personal data when you send this data using one of the ways outlined above.
In order to use our website or our services, you must first accept the terms and conditions of this Personal Data Protection Policy. If you do not agree with this Personal Data Protection Policy, please do not use our website or our services.
What are your personal data and your information which we collect
When you enter your personal data to make a reservation or use our services, we will surely ask you to provide specific personal information, including your full name, email address, contact number, subscription, and payment details.
Purposes of processing
We collect, process, use and store your personal data:
- To be able to manage your reservation on the basis that the processing is necessary for the execution of your booking request or your direct booking with our hotel for the provision of our services.
- To be able to understand your personal preferences and customize the services we will provide.
- To be able to communicate with you and send you information about the products and services we believe may be of interest to you.
- Validate your information to verify that the data we have is correct. We will periodically review your personal data that we have stored for you to be accurate.
- To ensure the legitimate interests of our hotel, there is a Closed Circuit TeleVision (to common use areas) to ensure the safety and security of our premises, staff and customers.
- comply with any legal obligations relating to this matter.
- To support IT purposes and operational procedures.
If you would like to be informed about your personal data we hold, please contact us at any time by sending your request with a message to our email at [email protected]
Disclosure of your personal data
By accepting the terms you give Villa Bordeaux your explicit consent to disclose your personal information with the following parts:
- executives and hotel representatives such as service providers, data processors and business partners who process and store your data on our behalf.
- our professional consultants
- our suppliers and third parties for delivering our goods and services to you, storing and processing data or sending emails. From these third parties we require to protect your personal information with reasonable security measures and to limit their use only to the purposes for which we have disclosed it to them. This Personal Data Protection Policy does not describe the collection, use or disclosure of information by third parties that you contact for services related to ours, for which you have to inform about their Privacy Policies.
- government or law enforcement authorities, where required by applicable law
The possibility of diversifying your personal data and information with third parties
- In the event that our hotel, or our business and all its assets are acquired by a third party or another company (in this case the personal data for the clients will be one of the transferred assets).
- If we will be required to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply any relationship with you. Also protect the rights of our hotel or the safety of our employees, our customers or others. This includes exchanging information with other companies and organizations or police authorities to protect fraud and reduce the risk of stolen credit cards.
- We can transfer your personal data outside of the European Economic Area (EEA). We will ensure that these transfers are legal and that your information remains safe under the GDPR.
Time storage of your personal data
We only retain your personal data for as long as it is necessary for a purpose intended and in accordance with the law, tax or legal obligations or law enforcement in general.
Your rights from GDPR
- Access to Your Personal Data: You can request access by requesting a copy of your personal data.
- Right of Withdrawal: If you have given your consent to use your personal data, you may withdraw your consent at any time. Please contact us if you would like to withdraw your consent and we will delete your data in accordance with your right of deletion described below. Please contact us at any time by sending us your request via email to: [email protected]abordeaux-santorini.com.
- Correction: You can ask us to correct any inaccurate information about you. If you would like to update the data we hold for you, please contact us using the information below and provide the updated information. Please contact us at any time by sending us your request via email to: [email protected]
- Delete: You can ask us to delete your personal information. If you want to delete the personal data we hold for you, please contact us using the following information, specifying the reasons why you want to delete your personal information. Please contact us at any time by sending us your request via email to:[email protected]
- Portability: You may ask us to provide you with the personal information we hold for you in structured, widely used, machine readable form, or ask us to send your personal data structured to another data controller.
- Right of Prohibition: You may oppose the processing of your personal data in accordance with this Personal Data Protection Policy. Please contact us using the following information, providing details of your appeal. Please contact us at any time by sending us your request via email to: [email protected]
- Submit a Complaint: You can file a complaint about the processing of your personal data from our hotel to the supervisory authority where for Greece is the Data Protection Authority at www.dpa.gr
To ask questions – complaints or exercise any of your rights under this Personal Data Protection Policy please contact us by sending us your request via email to: [email protected]
Safety of storage of personal data and information
We will process all your information with great care and respect and we will try to take all reasonable steps to keep your personal data safe as soon as it comes to our systems and the data storage base. We apply the best practices for collecting, storing and processing data and security measures to protect against unauthorized access, modification, disclosure or destruction of your personal data and data stored on our website or database. Note that on the internet no one can guarantee its security (violation of your personal data, if ever occurs, will not make us responsible) and you do not consider it the safe means of storing and processing your personal data and information where we are certainly not the ones to guarantee the security of any data disclosed on the internet. Instead, we and our staff do our best to keep your personal data in a safe place under encryption protection and security and protection software.
The present Personal Data Protection Policy, which complies with the General Data Protection Regulation under number 679/2016, shall be updated at the Villa Bordeaux’s discretion, so please review it regularly.
It is explicitly agreed that the Courts of Athens, Greece, applying the laws of Greece shall be exclusively competent for the resolution of any dispute, claim, interpretation or controversy arising out of or relating to the Terms of this Personal Data Protection Policy.
Ways of contact with us
If you have any questions about this Personal Data Protection Policy or the use of your personal data, please contact us by sending your request by e-mail to: [email protected]